Privacy Policy

Privacy and personal data

Privacy Policy

Confidentiality and security are core values of SILVERLINE PARTNERS, S.L. We collect only the personal data needed to operate the Silverspring website, Club account, member area, event services and app.

1. Data controller

  • Identity: SILVERLINE PARTNERS, S.L.
  • CIF: B39499512
  • Address: Urb. Marbella Real, Office 31, 29602 Marbella (Málaga), Spain.
  • Data-protection email: dpo@silverspring.club

2. Data we process

Depending on how you use Silverspring, we may process your name, email address, telephone number, account credentials, member number, profile details, contact requests, event reservations and attendance, communications with us, and technical or security information such as IP address, device, browser and access logs. If you enable app notifications, we also process a device notification token. For a paid event, the payment provider processes the card or payment credentials; Silverspring normally receives only the transaction status and reference.

3. Purposes, legal bases and retention

  • Contact forms and enquiries: to answer requests and manage communications. The legal basis is your consent and the steps you ask us to take. Data is kept until the request is resolved and for the period needed to address possible liabilities.
  • Club account and member area: to create and administer your account, member number, profile and access to private services. The legal basis is performance of the service you request and our legitimate interest in operating it securely. Account data is kept while the account is active and afterwards only for applicable legal or security periods.
  • Events and reservations: to manage registrations, availability, attendance, cancellations and, where applicable, payments or refunds. The legal basis is performance of the requested service and compliance with legal obligations. Booking and transaction records are retained for the relevant consumer, accounting and tax periods.
  • Service and security: to prevent fraud and abuse, protect accounts, maintain the service and diagnose incidents. The legal basis is our legitimate interest and applicable legal obligations. Logs are kept for a proportionate security period.
  • News, marketing and push notifications: to send optional communications that you have chosen to receive. The legal basis is consent, which may be withdrawn at any time. Push notifications can also be disabled in the device settings.
  • Analytics and advertising measurement: to understand website use and measure campaigns when optional cookies have been accepted. The legal basis is consent and retention follows our Cookies Policy.

4. Recipients and service providers

Your data is treated confidentially and is not sold. It may be processed by providers that support hosting, website and app operation, account security, email delivery, CRM and contact forms, event booking, push notifications and payment processing. Current services may include Hostalia/WordPress infrastructure, Monday.com for CRM and form management, Google services such as Site Kit or Analytics, Meta for advertising measurement, and the technical services used for event bookings and app notifications. Public authorities may receive data where disclosure is legally required.

5. International transfers

Some providers may process data outside the European Economic Area. Where this occurs, we rely on an applicable adequacy decision, the EU-US Data Privacy Framework where valid, or safeguards such as the European Commission Standard Contractual Clauses.

6. Your rights

You may request access, rectification, erasure, restriction, portability or objection, and may withdraw consent without affecting processing already carried out lawfully. Send your request to dpo@silverspring.club with the subject “Data Protection” and enough information to identify the relevant account or request. You may also lodge a complaint with the Spanish Data Protection Agency (AEPD).

7. Account deletion

You can request deletion from the member area or through our public Delete Account page. We will delete the account and linked personal data that we are not legally required to retain. If an upcoming event booking exists, cancellation or refund obligations may need to be completed first.

8. Security

We apply technical and organisational measures designed to preserve confidentiality, integrity and availability and to prevent loss, alteration or unauthorised access. Users are responsible for keeping their credentials confidential and should notify us if they suspect unauthorised use.

9. Automated decisions and children

We do not make decisions producing legal or similarly significant effects solely by automated means using Club account data. Silverspring is designed for adults and is not intended for children.

10. Changes

We may update this policy when services, providers or legal requirements change. The current version will always be published on this page.

Last updated: 10 September 2026.

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